Returns and Exchanges

Return

Our policy lasts 14 days. If it has been 14 days since you received your order, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, the item of clothing must be unused and in the same condition as when you received it. It must also be in its original packaging, and the fishing line that passes through the clothing must be intact. Non-returnable items of clothing:

  • Gift certificates
  • Some health and personal hygiene products

We need a receipt or proof of purchase to complete your return. Please do not send the item back to the manufacturer. There are certain situations where only partial refunds (if any) are available

  • Any goods that are not in their original condition, damaged or missing due to reasons not attributable to our fault
  • Any item returned more than 14 days after delivery

Refunds (if applicable)

Once we have received and reviewed your return, we will send you an email notifying you that we have received the item. We will also notify you if the refund is approved or denied. If everything is OK, the refund will be processed and the money will be automatically transferred to your card or original payment method within a certain number of days.

Late or missing return (if applicable) 

If you haven't received your refund yet, please check your bank account again first. Then contact your bank, as it may take some time before your refund officially arrives. Then contact your bank again. There is often a certain processing time before a refund is issued. If you have followed all the steps and you still have not received your refund, please contact us at lkyleshko@gmail.com.

Sale Items (if applicable) 

Refunds are only available for regular items, unfortunately, sale items cannot be returned.

Exchanges (if applicable) 

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please email us at lkyleshko@gmail.com and send your item to: LYUBASHAKYLESHKO.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a discount on the return cost. After receiving the returned product, we will send you a gift certificate. If the item wasn't marked as a gift when purchased, or the gifter sent the order to themselves to give it to you later, we'll send a refund to the gifter and let them know about your return.

Delivery

To return your item, you should send your item to: LYUBASHAKYLESHKO. You will be responsible for paying your own shipping costs to return the product. Shipping costs are non-refundable. LYUBASHAKYLESHKO is not responsible for any duties/imports/taxes and customs charges as part of the exchange/return. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for an exchange product to reach you may vary. If you are shipping an item worth more than $75, choose shipping that has a tracking number or purchase shipping insurance. We do not guarantee that we will receive your return item.

Please note: We are not responsible for any duties/imports/taxes/customs charges you may incur.